(+603) 6209 3555 sara@mcsb.com

FAQs

Here are some common questions about our Training.

HRDF PSMB Applications

Course fees can be claimed from HRDF?

Yes, our course fees can be claimed from HRDF under SBL Scheme

How to apply HRDF?

Login to HRDF Portal and launch eTRiS

  • Click on ‘Application’
  • Select from menu ‘Grant’ >’Apply Grant’
  • Select SBL from menu ‘Scheme Code’ > ‘Apply’
  • Then fill up the form accordingly.

Training & Support

If I have queries after training, who should I contact?

You are also welcome to contact your trainer by email for any support needed after training sessions.

Can I re-sit for the same class?

Yes, provided we have the same class schedule in the following month or in future.

What time does the training begin and end?

The training begins at 9.00AM, conclude by 5.00PM

What should I wear to the training?

Wear comfortable clothes and be sure to bring a sweater or light jacket, as training rooms tend to be cold.

Are your trainers certified?

Yes, all our trainers are TTT certified by PSMB or MCT certified by Microsoft

Why should I consider choosing MCSB as my training partner?

First and foremost, we are a Microsoft Certified Learning Partner, we are also the authorized exam centre for Pearson VUE, Prometric and Microsoft Office Specialist (MOS). All of our courses are 100% HRDF claimable. Our trainers have years of training experience and are experts in their own respective fields. Furthermore, they have trained many participants from small, medium to large corporations. What set us apart from our competitors is that we provide after training support whereby participants are able to contact our trainers for assistance if they have any doubts after the training or if they face any problems applying the knowledge gained from the training at work. Our trainers are more than happy to assist them in any way that they are able to do so.

How do I know if I’m signing up for the right course?

You may speak to our Account Managers or even to our trainers for advice if you’re not sure which course to attend and if you’re not sure which level you’re at, feel free to request from us a pre-requisite test so that we’re able to gauge your competency level.

Can MCSB conduct the training in other languages besides English?

Yes, definitely. Our trainers are able to conduct the training in Malay or Mandarin language. However, certain terms or definitions might be in English only.

Will MCSB be able to conduct classes on the weekend?

Yes, we are able to do weekend classes as well as on public holidays too. However, there will be additional surcharge for weekend and public holiday training requests

Does MCSB conduct in-house training and what if, I do not have enough computers for all participants?

Yes, we do provide in-house training and rest assured, we do offer notebook and even projector rental services if needed.

Does MCSB offer in-house training at other states if my company has subsidiaries nationwide?

Yes, we do. We can conduct in-house nationwide as well as outside Malaysia as long as accommodation and transportation costs are fully bear by customer.

Can MCSB customize or tailor made a training course based on our organization’s training needs or objectives?

Yes, we are able to do so. Please feel free to contact our Account Managers or drop us an email at hon@mcsb-pg.com and we will be more than happy to contact you to discuss further on your training needs or requirements.

I would like to arrange for a customized course, what are the requirements?

We would require a minimum class of 10 registered participants to schedule a customized class.

Will it be possible to work together to develop and deliver training courses?

Most definitely, do treat us as your friendly training partner, we can definitely work together to develop the training contents as well as using real life working examples or data from your company to be incorporated into the training. Feel free to schedule an appointment with us.

Can I bring in my own examples or data for the trainer to review?

Yes, you may.

Does MCSB offer one-to-one training?

Yes, we do offer one-to-one personalized training, feel free to ask us for the one-to-one rates.

What are the other services provided by MCSB?

We do project consultancy services and also project based trainings

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