(+603) 6209 3555 sara@mcsb.com
FAQs

Here are some common questions about our Outsourcing Services.

IT Outsourcing

How soon can we transition to MCSB’s outsourced solution?

Our experience implementing new project deployment has enabled us to ensure that your outsourcing solution will be up and running in a minimum period of time – usually 4 to 6 weeks, but sometimes even less.

How will my project be handled if I outsource to MCSB?

There will be a proper transition conducted from process familiarization to documenting of SOPs upon project go-live. Resources deployed are well-trained and familiarize with the SOPs and processes prior to onboarding. Key Performance Index, SLA reporting and ongoing meetings will be conducted to ensure expectations are delivered and ongoing improvement plan are executed.

Does MCSB provide solutions to short-term/ ad-hoc projects?

Yes, our flexibility is reflected in our commitment to be agile in our approach to meet specific client’s needs

How reliable is MCSB in bridging operational gaps due to turnovers, emergencies and sudden volume spike?

As part of our commitment in providing seamless and uninterrupted services, we have a team of Hot-Swap engineers who will be ready for immediate deployment for new project requirement. On top of that, we have a dedicated Backfill Team to bridge short term gaps such as engineers on emergencies, sudden volume spike to ensure SLA are met.

How does MCSB’s nationwide coverage works?

We have dedicated engineers who will be dispatched onsite to key states such as Penang, Klang Valley, Selangor, Johor and second layer of support via collaboration with partners to extend our support for other areas throughout nationwide.

HR Outsourcing

How do you source for talents/ candidates?

We have developed candidates’ database to ease on filtering processes, multiple layers of screening and selection to ensure the quality of prospective candidates are being compromised. Besides, we have an ongoing collaboration with universities and colleges to discover new talents and prospects

Does MCSB have customized Outsourcing Solutions?

We build a deep, collaborative partnership with you to understand your business & your workforce related requirements. Through this strong relationship, we craft individual solutions that are seamless extensions of your teams & operations.

How flexible is the speed of delivery if I engage MCSB’s solution?

We have experienced recruiters who has the ability to respond to your needs as well as strong candidate databases that we leverage on to ensure efficiency, scalability & deliver the results you need.

How reliable is your Recruiting Team?

We leverage our workforce insight, implementation experience and expertise in sourcing and managing talent across a broad range of skills in all industries to increase efficiency and productivity level of your operations. Our recruiters develop a deep understanding of your organization’s talent needs and the job skills necessary for success. We tailor sourcing strategies to locate, attract and engage the right talent.

Does MCSB provide staff training and career development programmes?

As part of staff retention programs, we provide ongoing training and certification for all our staff to ensure the improvement of productivity and competency level

How does MCSB manage staff attendance?

To encourage good attendance record, we provide monthly attendance incentive to our staffs. The eligibility of the entitlements may vary based on the nature of the project. We will also place the employee tracking devices to monitor and manage their attendance. A monthly attendance report will be generated and to be provided to our clients to have visibility of staff attendance.

How can I access to staff’s leave application?

We will create user ID for all our clients to gain access into our in-house web-based leave system to manage, approve and track staff’s leave record on-the-go.

Does MCSB comply with Labour Law and mandatory employer contributions to all your staff?

Yes, all our hiring is governed strictly by the Malaysian Labor Law and proper employment contract will be issued to all our staff. MCSB also compromise on the mandatory staff contributions such as EPF, SOCSO, Medical, HRDF and Income Tax as a part of the overall staff remuneration package