(+603) 6209 3555 sara@mcsb.com

IT OUTSOURCING

We aim to help IT departments free themselves from day to day non-core operational activities to allow them to deliver strategic value back to their business by creating a scalable infrastructure that is closely aligned with their organisations core business operations.

Manufacturing Site Support

Helpdesk to provide support for manufacturing applications, desktops & IT peripherals to ensure uninterrupted production processes

Break-Fix

Deskside Support for repairs, upgrades or installation of systems, components, peripheral equipment, networking or software

Regional Helpdesk

A single gateway  intended to provide end users with information and support related to desktops, access management and other IT peripherals

IMACS

Processes of Installs, Moves, Adds, Changes to software & hardware in accordance to policies & procedures

IT Infrastructure Support

Provide support to the hardware, software, networks, data centers, and related IT peripherals

Ad-Hoc Services

Temporary Workforce Deployment to cater for short-term request such as new projects roll-out/deployment, migration and/or site relocation exercise

We aim to help IT departments free themselves from day to day non-core operational activities to allow them to deliver strategic value back to their business by creating a scalable infrastructure that is closely aligned with their organisations core business operations.

Break-Fix

Deskside Support for repairs, upgrades or installation of systems, components, peripheral equipment, networking or software

Regional Helpdesk

A single gateway  intended to provide end users with information and support related to desktops, access management and other IT peripherals

IMACS

Processes of Installs, Moves, Adds, Changes to software & hardware in accordance to policies & procedures

IT Infrastructure Support

Provide support to the hardware, software, networks, data centers, and related IT peripherals

Manufacturing Site Support

Helpdesk to provide support for manufacturing applications, desktops & IT peripherals to ensure uninterrupted production processes

Ad-Hoc Services

Temporary Workforce Deployment to cater for short-term request such as new projects roll-out/deployment, migration and/or site relocation exercise

MCSB On-Site Field Support

Improve Your IT Experience, Enhance Work Productivity…

There are many ways your business can benefit from engaging On-Site Field Support. When experienced technicians are readily available to troubleshoot issues, answer questions and perform maintenance and upgrades, you will enjoy faster resolution time, increased productivity, enhanced communication and even lower IT cost.

In addition, all the technicians in our On-Site Field Support Team are well-trained and possess relevant work experience, which means your business will receive the IT solutions it requires without risk.

MCSB Nationwide Support Services

We provide a single gateway where you can reach us in diverse engagements, including equipment roll-out, break/fix coverage, hardware/software upgrades, troubleshooting and warranty replacement services.

Dedicated Helpdesk

Primary point-of- contact to respond to your IT issues until it is resolved

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Incident Management

Dedicated project coordinator to monitor & analyse incidents to ensure the achievement of SLA

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Onsite Engineers

Skilled & professional service from our highly-trained engineers throughout nationwide ready to be dispatched to solve your IT problems with just a phone call away.

MCSB Nationwide Support Services

We provide a single gateway where you can reach us in diverse engagements, including equipment roll-out, break/fix coverage, hardware/software upgrades, troubleshooting and warranty replacement services.

Dedicated Helpdesk

Primary point-of- contact to respond to your IT issues until it is resolved

~

Incident Management

Dedicated project coordinator to monitor & analyse incidents to ensure the achievement of SLA

w

Onsite Engineers

Skilled & professional service from our highly-trained engineers throughout nationwide ready to be dispatched to solve your IT problems with just a phone call away.

Our strategies to reduce operational gaps

Hot-Swap

We have a highly trained team of engineers to be deployed instantly during surge in resource demand. The Hot-Swap team is our solution to turnover issues and also for new projects roll-out/ deployment to reduce lead time

Backfill Engineer

Dedicated engineers to bridge short term gaps such as staff on leave, sudden spike in ticket volumes and ad-hoc projects to reduce
down-time in ensuring business continuity.