Most organizations today need computers and IT services to keep day-to-day operations running smoothly and maintain productivity at optimum levels. However, not every one of these organizations wants the hassle of dealing with maintaining their IT infrastructure, especially if it’s complex. This task involves not only hiring the right staff to keep a watchful eye over their networks, but also providing training and other often expensive human resource development programmes drawn up to keep their technical staff up-to-date and abreast with the latest technologies.
As a way of addressing this issue, most companies choose to out-source this facet of their business – processes that are deemed non-core or not their primary competence – so that the organization can focus on their revenue generating business processes.
Recognizing this need, while at the same time understanding that organizations want to put a cap on the ever-rising cost of IT services, MCSB has developed a unique and flexible yet cost-effective answer to meet the demands of our customers: MCSB ServicePLUS.
MCSB ServicePLUS is an IT Support programme that takes the complexities out of maintaining your IT infrastructure by providing highly-trained engineers to help troubleshoot and solve IT problems.
Unlimited Remote, On-Line and On-Site Support
MCSB ServicePLUS offers tremendous value with unlimited on-line and on-site support.
User Defined Response Time
With MCSB ServicePLUS, you can determine and choose the required Response Time based on your business urgencies.
Flexible Scheduled Visits
Offers great flexibility because the frequency and duration of scheduled visits by the MCSB engineer is tailored to the individual subscriber’s needs.
Multi Tiered Pricing
Multi-tiered pricing based on the number of nodes at your site means that you enjoy cost-effectiveness as well.
Clearly Defined SLA
Because MCSB ServicePLUS uses well-defined Service Level Agreements as performance targets, you are assured of high service standards. We also assign a Service Delivery Manager to monitor the work as well as to proactively analyze your requirements.
As part of the package, we also implement consultancy meetings that allow us to better understand your needs. By doing all this, we are able to offer constructive recommendations and provide greater customer satisfaction.
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