IT Helpdesk Outsourcing

MCSB Helpdesk Outsourcing provides a single point of contact for On-Line and On-Site IT support. The Help Desk efficiently tracks problems that have been lodged, auto-routing them to relevant support specialists to render quick resolution. Statistical feedback generated by the Help Desk functions as a check on our performance, motivating us towards even greater service levels.

The Helpdesk itself is a leading-edge facility equipped with the most advanced Computer Telephony Integration technology and a complete problem resolution database. It is manned by experienced and highly skilled IT support specialists adhering to ISO 9001:2000 certified processes and procedures to render quick resolution to your IT problems.

MCSB’s skilled helpdesk professionals and strong management team, ISO 9001:2000 certified operational excellence and advanced helpdesk system infrastructure, provide you with the key elements of a successful Help Desk Center – People, Processes and Technology.